Refund & Cancellation Policy

1. Order Cancellation

Customers may cancel orders before merchant dispatch by contacting the store directly via WhatsApp chat. Once an order is marked as Out for Delivery, cancellations are subject to store approval.

2. Returns & Replacements

• Defective or Damaged Products: Free replacement or full refund upon sending photo proof over WhatsApp within 48 hours of delivery.
• Apparel Sizing Returns: Size exchange requests are processed directly by merchants within 7 days of delivery.
• Perishable Food Items: Food items are non-returnable once prepared, unless delivered damaged or incorrect.

3. Refund Processing

Approved refunds are issued back to the customer's original UPI ID, bank account, or cash return within 24 to 48 hours.